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8px;font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:#64756d}.case-raw p{margin:0;font-size:12.5px;line-height:1.6;color:#2b3d34;white-space:pre-wrap}.case-entries{display:grid;gap:8px;margin:0;padding:0;list-style:none}.case-entry{padding:9px 12px;border:1px solid var(--line);border-left:3px solid #c9d8d0;border-radius:var(--radius-md);background:var(--surface)}.case-entry.is-chat{border-left-color:var(--brand-strong)}.case-entry.is-inbound{border-left-color:#b45309;background:#fffaf2}.case-entry.is-outbound{border-left-color:#4b7bec}.case-entry.is-note{border-left-color:#8b5cf6;background:#faf7ff;border-style:dashed}.case-entry-head{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 8px;font-size:11.5px;color:#4a5c53}.case-entry-channel{font-size:10px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;font-style:normal;color:#64756d}.case-entry-when{margin-left:auto;font-size:10.5px;color:#8b9c93}.case-entry-subject{margin:5px 0 0;font-size:12.5px;font-weight:600;color:#12241c}.case-entry-body{margin:4px 0 0;font-size:12.5px;line-height:1.6;color:#2b3d34;white-space:pre-wrap;overflow-wrap:anywhere}.case-entry-problem{display:flex;align-items:center;gap:5px;margin:6px 0 0;font-size:11.5px;font-weight:600;color:#b42318}.case-note textarea{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:var(--radius-md);font-family:inherit;font-size:12.5px;line-height:1.55;resize:vertical}.case-note button{margin-top:8px}.case-actions{display:flex;flex-wrap:wrap;gap:6px;padding-top:12px;border-top:1px solid var(--line)}.case-history ul{display:grid;gap:4px;margin:0;padding:0;list-style:none}.case-history button{display:flex;align-items:center;gap:8px;width:100%;padding:7px 10px;border:1px solid var(--line);border-radius:var(--radius-md);background:var(--surface);font-family:inherit;font-size:12px;text-align:left;cursor:pointer}.case-history button:hover{background:#f6f9f7}.case-history-title{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#2b3d34}.desk-back{margin-bottom:10px}.case-degraded{display:flex;align-items:center;gap:5px;margin:8px 0 0;font-size:11.5px;color:#8b6d1f}.sup-tabs{margin-bottom:2px}.inbox{display:grid;gap:12px}.case-who-to{font-size:11.5px;color:#8b9c93}.case-actions a.msg-action{text-decoration:none}.desk-row-origin{display:flex;align-items:center;gap:6px;font-size:10.5px;color:#8b9c93}.desk-row-waiting{font-style:normal;font-weight:700;color:#b45309}.agents-list{max-height:none;border-radius:var(--radius-lg)}.case-entry-when.is-overdue{color:#b42318;font-weight:600}.cell-link{padding:0;border:0;background:none;font:inherit;color:inherit;text-align:left;cursor:pointer}.cell-link:hover{color:var(--brand-strong);text-decoration:underline}.api-mismatch{padding:10px 18px;background:#b42318;color:#fff;font-size:12.5px;font-weight:600;line-height:1.5}.cell-managed-by{font-size:10.5px;color:#8b9c93}